At Elastic, we see unending chance in a universe of vast information. Also, we utilize the force of search to assist individuals and organizations with transforming that possibility into results. Flexible is the main leading platform for solutions with solutions in Enterprise Search, Observability, and Security, we assist client and worker search experience, keep basic applications running smooth, and safeguard against cyber attacks. Elastic empowers organizations overall to utilize the force of Elastic, including Netflix, Uber, BBC, Microsoft, and huge number of others.
Flexible was built on a foundation of being free and open, which streams down to how we work. We’re a circulated organization and have been all along. Being circulated isn’t a best way of doing business with work — a mindset is at the center of our way of life.
Our Ideal Candidate
You are a functional issue solver with a showed record of achievement. You team up cross-practically, know how to keep up with and make force and convey the latest and significant data immediately. You are enthusiastic about clients and client connections and you appreciate empowering deals. You can major areas of strength for fabricate rapidly across the organization, and have a gift for overseeing data so it is promptly consumable and consistently dependable. You assist with encouraging a culture of greatness, are a believed colleague and first class communicator who can construct and keep up with cycles to help the progress of the Customer Advocacy Team. You value the significance of ensuring deals has what they need… when they need it, all while keeping the client informed and expressed gratitude toward.
Job and Responsibilities
Reporting to the Sr. Head of Customer and Experience Marketing, the Customer Advocacy Specialist will:
- Plan and manage with all content and circulation; keep up with month to month schedule of content and client related occasions
- Work with client resource improvement including the most common way of presenting client resources on the corporate site and deals entry.
- Guarantee corporate interchanges gets convenient client tributes to advance at occasions and inward gatherings required for everyone.
- Give the most recent client advertising resources for deals and field showcasing via their particular bulletins.
- Secure fitting level client speakers for territorial and worldwide occasions.
- Keep up with and update client attributes in the reference database, including stracking request and reference usage.
- Make sales enablement content that teaches how to explore, select and find references from inside the reference instrument. You are continuously advocating the data set and guiding individuals to existing resources.
- Report month to month on client utilization activity by contact and record, and on reference enlistment and satisfaction by item consistently.
- Execute a model for reliably perceiving client activity, track action and send acknowledgment.
- Identify, document and develop standard methods to support the team’s strategic goal.
Your Background
- 3-5 years’ experience supporting client reference programs or other cross-utilitarian showcasing groups requiring exact information the executives and responsiveness.
- Capability with Reference Management apparatuses like Reference Edge, and involvement in Salesforce.
- A “client first” approach and experience speaking with inside clients.
- Clear and direct interpersonal skills.
- Solid project management skills and functional excellence.
- Experience finishing resources up dependably and more than once.
- Highly organized and very efficient
Extra Information – We Take Care of Our People
As a distributed organization, variety drives our personality. Whether you’re hoping lunch a new profession or grow a current one, Elastic is the sort of organization where you can balance work with great life. Your age is just a number. It doesn’t make any difference if you are out of school or your kids are; we want you for what you can do.
We endeavor to have equality of benefits across areas and keeping in mind that guidelines vary from one spot to another, we believe taking care of people is the right thing to do.
- Competitive pay base on the work you do here and not your past salary
- Wellbeing/health coverage for yourself as well as your family in many locations
- Capacity to make your schedule with adaptable areas and timetables for some jobs
- Generous number of excursion days every year
- Double your charitable giving – We match to $1500 (or local currency equipment)
- As long as 40 hours every year to use toward volunteer undertakings you love
- Embracing being a parent with least of about four months of parental leave
The beginning Total Cash Compensation range for fresh recruits in this job is between $89,000 and $122,400, which consist of a Base Salary or a Base Salary in addition to a Target Commission, depending on the particular job. The Base Salary offered may differ relying upon factors including skills and experience.
Furthermore, this role is as of now qualified to partake in Elastic’s value plan as well as the range of wellbeing and prosperity, retirement reserve funds, and different benefits inside a holistic complete prizes offering.
Various individuals approach issues on a different way. We really want that. Flexible is focused on variety as well as consideration. We are an equal opportunity employer and focused on the standards of governmental policy regarding minorities in society. Qualified candidates will receive consideration for employment regardless of race, variety, religion, s£x, s£xual direction, orientation insight or character, public beginning, age, conjugal status, safeguarded veteran status, or incapacity status or some other premise safeguarded by government, state or neighborhood regulation, law or guideline. If you require any reasonable accessibility support, kindly email candidate_accessibility@elastic.co.
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